Welcome to Flashlight Promotion Store’s FAQ section. Here you’ll find answers to common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our lighting specialists.
About Our Products
What types of flashlights do you specialize in?
We specialize in professional-grade lighting solutions for various needs including:
- Automotive Repair Flashlights – Durable lights for mechanics and technicians
- Boating Flashlights – Water-resistant marine lighting
- Camping & Outdoor Sports Flashlights – Rugged lights for adventurers
- Bright Tactical Flashlights – High-performance illumination
- Emergency Preparedness Lights – Reliable lighting for safety-conscious users
Are your flashlights waterproof?
Many of our flashlights, especially our Boating Flashlights and Outdoor Sports Flashlights, feature water-resistant or waterproof designs. Please check individual product specifications for IP ratings and water resistance levels.
What brands do you carry?
We proudly carry top professional lighting brands including Streamlight, Pelican, and Princeton Tec – known for their durability and performance in demanding conditions.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” option. Having an account allows you to track orders, save your shipping information, and view order history.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password.
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] or call our Jacksonville headquarters if you need to modify or cancel an order. We’ll do our best to accommodate your request.
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods:
- Standard Shipping (10-15 business days via DHL/FedEx) – $12.95 flat rate
- Free Shipping (15-25 business days via EMS) – Free for orders over $50
Do you ship internationally?
Yes! We offer global delivery services to most countries worldwide (excluding select remote areas in Asia). Our specialized shipping network ensures your lighting tools arrive wherever your adventures take you.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package in real-time from dispatch to delivery using the provided tracking number.
What if my package is lost or damaged during shipping?
All our packages are securely packed to prevent damage. In the rare case of damage or loss, please contact us immediately at [email protected] with your order number and photos of any damage. We’ll work with the carrier to resolve the issue promptly.
Payments & Pricing
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your complete payment information on our servers.
Do you offer any discounts or promotions?
Yes! We regularly run promotions, especially on our camping, boating, and automotive repair flashlight categories. Sign up for our newsletter or check our website for current offers. All orders over $50 automatically qualify for free shipping.
Returns & Exchanges
What is your return policy?
We stand behind every product we sell. If your lighting solution doesn’t meet your needs, you may return it within 15 days of receipt for a full refund or exchange. Items must be in original condition with all packaging and accessories.
How do I initiate a return?
Please contact our customer service at [email protected] with your order number and reason for return. We’ll provide you with return instructions and the appropriate return address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Technical Support & Warranty
Do your products come with a warranty?
Yes! All our products come with the manufacturer’s warranty. Warranty periods vary by brand and product – please check individual product pages for specific warranty information.
What should I do if my flashlight stops working?
First, check the batteries and connections. If the issue persists, contact us at [email protected] with your order number and a description of the problem. We’ll guide you through warranty claims or troubleshooting steps.
Can I get replacement parts for my flashlight?
Many of our professional flashlights have available replacement parts. Contact our lighting specialists with your model number and we’ll help you source the correct components.
Contact Information
How can I contact customer service?
Our lighting specialists are happy to help! You can reach us by:
- Email: [email protected]
- Phone: Call our Jacksonville headquarters (phone number provided on website)
- Mail: Flashlight Promotion Store, 4191 Cherry Tree Drive, Jacksonville, US 32202
Do you offer bulk discounts for businesses or organizations?
Yes! We offer special pricing for automotive repair shops, marine operations, and outdoor organizations purchasing in quantity. Contact our sales team for customized quotes and expedited bulk shipping options.
Thank you for choosing Flashlight Promotion Store – Lighting Your Way Worldwide!