At Flashlight Promotion Store, we’re committed to illuminating your outdoor adventures and professional needs with our premium lighting solutions. Just as our high-performance flashlights are designed for reliability, our shipping and returns policies are crafted for your convenience and satisfaction.

Shipping Information

Order Processing Time

We typically process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping:
    • Carrier: EMS
    • Available for orders over $50
    • Delivery Time: 15-25 business days after shipment

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We stand behind our professional-grade flashlights just as we stand behind your satisfaction. If your camping, marine, or tactical flashlight doesn’t meet your expectations, our straightforward returns process will help make it right.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition. Like our high-performance flashlights, our policy is designed to be reliable and user-friendly.

Important Note: For safety and hygiene reasons, opened batteries and used flashlights with signs of wear cannot be returned. All returned items must be in original packaging with all accessories included.

Non-Returnable Items

To ensure safety and quality for all our customers, these items cannot be returned:

  • Opened or used batteries (for safety reasons)
  • Flashlights showing signs of use or wear
  • Items not in original packaging with all accessories
  • Clearance or final sale items (marked as such)

Step-by-Step Return Process

1. Initiate Your Return

Email our support team at [email protected] with your return request using the following template:

Subject: Return Request – Order #[Your Order Number]

Dear Flashlight Promotion Store Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return: [Reason – e.g., defective, wrong item, changed mind]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Order Number]
[Your Contact Email]
[Your Shipping Address]

Our lighting specialists typically respond within 24 hours.

2. Receive Return Authorization

Once approved, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

3. Package Your Items

Securely pack the items in their original packaging with all accessories. Include a copy of your order confirmation or packing slip.

4. Ship Your Return

Ship your return to our Jacksonville facility using a trackable method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Address:
Flashlight Promotion Store
Returns Department
4191 Cherry Tree Drive
Jacksonville, FL 32202
USA

5. Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 3-5 business days), we’ll process your:

  • Refund: Original payment method (5-10 business days processing)
  • Exchange: Shipped via your preferred method (standard or free shipping)

Refund Timeline & Methods

Like our fast worldwide shipping, we process refunds promptly:

  • Credit/Debit Cards: 5-10 business days after approval
  • PayPal: 3-5 business days after approval

Note: International refunds may take additional time depending on your bank.

Damaged or Defective Items

If your professional flashlight arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free replacement or return.

Questions?

Our lighting specialists are here to help! Contact us at [email protected] for any shipping or return-related questions.

Thank you for choosing Flashlight Promotion Store for your professional and outdoor lighting needs. We’re committed to ensuring your complete satisfaction with every purchase.